Welcome

About armsoftech.Air

ARMSOFTECH.AIR is one of the fastest growing Business Process Services Company in India. We are today, a leader delivering broad spectrum of Customer Experience (Call Center) services utilizing our in house Artificial Intelligence platform across multiple industries. Our wide array of processes span across verticals includes BFSI, Travel & Logistics, Retail, Manufacturing, Media & Entertainment, Consumer Durables, Healthcare and Government & Education.

ARMSOFTECH.AIR helps companies to harness the power of Artificial Intelligence and Analytics to move faster with greater precision, improve efficiency, reduce cost, pinpoint facts that improve decision-making and create beneficial connections with customers. This service along with our business process outsourcing arm solves a lot of customer problems instantly.

ARMSOFTECH.AIR provides state of the art and most advanced IT & ITES infrastructure for our clients. We have extensive experience of managing the depth and breadth of services, enabling our clients to derive significant benefits in terms of reduced service provisioning turnaround time, reduced customer churn and enhanced customer satisfaction. Our products & services are developed and managed by personnel having many man years of carefully gleaned experience in the BFSI industry. Our wealth of knowledge can help the clients in designing and customizing our products as per their unique and specific requirements.

ARMSOFTECH.AIR is proud to introduce our Virtual Assistant "VIDYA"

“VIDYA”` currently handles more than 10million calls a month

Voice services English & All languages

  • Smart contact center -
    inbound outbound
  • Voice bot - outbound inbound
  • Smart IVR - inbound outbound
  • Outsourced feet on street
  • Sentiment Analytics
  • Speech to text services
  • Text to speech services

Customer Experience (Contact Center Management) Services

AI-augmented customer service is maturing as sophisticated enterprises turn to strategic investment in artificial intelligence for their innovative front end Chatbot & Voice Bot service. AI blows trumpet across the globe with its attractive benefits such as efficiency improvement, fast resolution, accurate assistance, brand reputation and increased revenue.

Dialler

  • Dialler integrated CRM with ML loop
  • CRM integrated with Dialler and Omni Channel Customer Engagement Module
  • Omni Channel Customer Engagement
  • Feet on Street Governance App

Customer Experience Centre Products

The CEC takes a much larger role as it’s an integral part of Business Communications, a Customer Experience centre becomes a Powerful conversion tool at every stage of Customer Engagement Cycle. We at ARMSOFTECHmake sure the journey designs are complete and tested. By doing so you can ensure that interactions happen how, when and where in the space you want them to and customers find it a natural, flow from one experience to the next. Our range of products are

ChatBot

  • Automatic Customer Onboarding
  • Automatic form filling
  • Regulatory and other such Filings
  • Alerts

Robotic Process Automation Product and Services

Robotic Process Automation as a Service is designed to help organizations integrate RPA with technologies like artificial intelligence, machine learning, and knowledge based systems to drive enterprise-wide transformation. Our end to end RPA services enable our clients to understand current automation levels and discover opportunities for reducing operational cost. Our products based on RPA are INSTA COBE & NACH Auto form filing.

Data Analytics

  • Customer Value Analytics
  • Digital Data Analytics
  • Predictive Analytics

Data Analytics

An advanced analytics services company that serves throughout the globe. We help customers by analyzing & recommending in improving customer engagement. We work on the newest and most relevant trend into making data sciences a mainstream part of decision making. We integrate this insight deriving platform into the CRM system so that the client can make efficient decisions on a real-time basis.

industries we serve

Our tailored AI services are catered towards following domains.

  • Banking
  • NBFC
  • Micro Finance
  • Mutal Fund
  • Insurance
  • Telecommunications
  • Education
  • FMCG
Testimonals

Comments from our happy clients

  • "We wanted a solution that integrates all channels and that gave us the flexibility to implement in the way that we needed. ARMSOFT’s Professional team was the real driver for our successful collections."

    -kotak Mahindra Bank
  • "We wanted a solution that integrates all channels and that gave us the flexibility to implement in the way that we needed. ARMSOFT’s Professional team was the real driver for our successful collections."

    -kotak Mahindra Bank
  • "We wanted a solution that integrates all channels and that gave us the flexibility to implement in the way that we needed. ARMSOFT’s Professional team was the real driver for our successful collections."

    -kotak Mahindra Bank

Our Clients

© Copyright 2019 armsoftech All Rights Reserved