About the Role

This role is responsible for building future-ready sales capability—combining sales psychology, BFSI compliance, digital tools, and AI-assisted selling techniques.

You will ensure that every sales professional is trained not just to sell—but to convert consistently and compliantly.

 What You Will Do

• Design and institutionalise Sales CoE training frameworks covering the complete sales lifecycle—from prospecting and discovery to objection handling, closing, and post-sale compliance—aligned to BFSI products such as Credit Cards and Personal Loans.
• Own end-to-end new-hire readiness, ensuring agents achieve time-to-productivity benchmarks through structured onboarding, certification gates, and early-stage performance diagnostics.
• Drive continuous upskilling and behavioural transformation programs for existing sales teams, focusing on improving pitch quality, conversation depth, intent sensing, negotiation effectiveness, and ethical selling.
• Build AI-enabled sales playbooks including dynamic scripts, conversation prompts, objection-handling trees, rebuttal frameworks, and micro-learning nudges—designed to augment human intelligence and improve real-time decision-making.
• Translate sales analytics and QA insights into targeted training interventions, using data such as pitch-to-conversion ratios, talk-time effectiveness, drop-off points, and objection frequency.
• Measure and demonstrate training ROI by tracking conversion uplift, quality scores, compliance adherence, productivity improvement, and reduction in rework or leakage.
• Work closely with Sales QA and Operations teams to close the loop between training, execution, and outcomes—ensuring learning content continuously evolves based on ground-level realities.
• Embed best-in-class sales practices and governance standards across the Sales CoE, ensuring consistency, compliance, and scalability across voice and digital channels.
• Act as a capability transformation partner to sales leaders—coaching managers on how to reinforce learning on the floor and sustain behavioural change beyond the classroom.

Skills & Technical Skills

Skills

• BFSI sales training (Credit Cards / PL)
• Adult learning & facilitation
• Coaching & performance transformation
• Sales psychology & persuasion techniques

Technical / Certification

• Lean Six Sigma (Green / Black Belt mandatory)
• Train-the-Trainer certified
• Exposure to LMS, digital learning tools
• Understanding of AI-assisted training (preferred)

Why Join Armsoft?

• Shape how modern sales teams are built
• Work on AI-augmented training models
• Direct impact on conversion & revenue outcomes
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This role directly shapes how sales professionals perform, convert, and grow—by blending human skill, digital fluency, and AI-assisted intelligence.

At Armsoft, we are not building a call centre.We are building India’s most intelligent Sales Centre of Excellence—where humans perform at AI-level excellence, powered by AI.

If you are a builder, transformer, and constant learner, this is where your career accelerates.