Increasing Field Productivity Through Real-Time Performance Visibility

A pan-India microfinance institution managed over 1,200 field agents, but lacked real-time visibility into daily performance. Supervisors relied on end-of-day reports, delaying corrective actions.

Business Challenges

• No live view of field productivity
• Delayed identification of underperforming agents
• Missed SLAs and late escalations
• Manual performance reporting

AIR FOS Solution

AIR FOS provided real-time dashboards showing agent productivity, call outcomes, visit status, and SLA adherence. Automated escalation triggers flagged delayed or failed cases instantly.

Business Impact

• 28% increase in field productivity
• Faster intervention on underperforming cases
• Improved SLA compliance
• Data-driven field management

Outcome Summary:

Supervisors gained real-time control over large field teams.