Automate and accelerate collections across DPD buckets using voice bots, multilingual workflows, and predictive engagement—all managed under SLA.
Manual collections = high cost, low visibility, and inconsistent CX.
Arm soft delivers AI-first collections execution with full orchestration across:
Early reminders
Bucket-wise follow-ups
Dispute & promise tracking
Fraud / High Value Transactions Alerts through VOicebots and Omnichannel notifications
Agent & partner enablement
Voice UI journeys for rural users
We handle everything—from reminders to recoveries—so you recover faster, with less manual effort.
Automate collections across early, mid, and late stages using multilingual bots, predictive workflows, and end-to-end orchestration—under SLA and 100% compliant.
Automated, multilingual reminders sent via voice, WhatsApp, and SMS to encourage timely repayments and reduce early-stage delinquencies.
Smart segmentation of customers across DPD buckets (0–30, 31–60, 61–90, 90+) to drive targeted and effective recovery strategies.
AI-driven bots present dynamic settlement offers based on risk profile, payment history, and recovery probability.
Intelligent tracing mechanisms to reconnect with unreachable customers using alternate data points and engagement paths.
Pre-configured workflows tailored for each delinquency stage to maximize recoveries while maintaining customer experience.
Centralized dashboards to manage third-party agencies, track performance, ensure compliance, and maintain transparency.
A single view of customer interactions across channels—calls, messages, payments, and disputes—for better decision-making.
A single view of customer interactions across channels—calls, messages, payments, and disputes—for better decision-making.
Voice-assisted digital flows that guide customers through payments, KYC, or issue resolution—ideal for multilingual and rural users.
Live dashboards offering visibility into recovery rates, agent performance, engagement metrics, and campaign effectiveness.
Preconfigured journeys with bots + payment links + grievance handling.
Real-time visibility into customer interactions across all touchpoints
Digitized loan files, tracked and accessible to partners based on permissions.
Agent, region, and campaign-level dashboards with predictive scoring.
Conversational digital pages that talk users through payments, KYC, and uploads.
40% Reduction In Operational Cost
Vidya ours Voice Bot is the first interactive voice BOT and is functional for more than 2 years. We have a proven record of reducing the Operational Costs by 40% , with an effective mix of BOT technology and Human Intelligence. We take pride in projecting ourselves as the leaders in BPO BOT solutions. With our customer - centric approach our BOTs, continuously evolve with learning from customer responses, thus enabling an enhanced customer experience
40% Reduction In Operational Cost
Vidya ou Voice Bot is the first interactive voice BOT and is functional for more than 2 years. We have a proven record of reducing the Operational Costs by 40% , with an effective mix of BOT technology and Human Intelligence. We take pride in projecting ourselves as the leaders in BPO BOT solutions. With our customer-centric approach our BOTs, continuously evolve with learning from customer responses, thus enabling an enhanced customer experience
| Metric | AI/Digital Action | Business Outcome |
|---|---|---|
| Right Party Contact Rate | 42% | 78% |
| Cash to Enach Conversion | 2% / Month | 8% / Month |
| PDM Flow (Promise to Pay) | 37% / Month | ₹15% / Month |
| Operational Cost (Voice) | ₹6.5 / Call | ₹1.8 / Call |
| Manual Follow-ups | 45% | 15% (65% BOT-handled) |
Accuracy in customer journey orchestration
Reduction in manual agent load
Bot-handled follow-ups in early buckets
Higher Total Recovery
Audit compliance for SLA-governed operations
These aren’t just stats—they’re validated delivery metrics from live client environments across BFSI, fintech, and telecom.
NBFCs & Fintech Lenders
Banks & Insurance Providers
Telecom & Utility Bill Collectors
eCommerce / COD Recovery
Subscription & Membership Businesses
Fill out the form and our team will get back to you within 24 hours.
Smarter recoveries. Happier customers. Tighter compliance.
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Banking & NBFC
