Tools that plug into your tech stack and processes—improving speed,
quality, and compliance
across the lifecycle.
Deliver voice-first customer experiences that feel natural, multilingual, and emotionally aware.
Armsoft’s Conversational IVR stack goes beyond standard speech systems. It blends multilingual voice bots, accent-adaptive transcription, and emotional tone detection to route, respond, and resolve with human-like fluency. Whether you're servicing metros or rural markets, your customers can now talk, not type — and still get intelligent outcomes.
Key Capabilities:
Serve customers across India in their preferred language—from Hindi and Tamil to Bengali and Marathi.
Detect stress, anger, or confusion to escalate or re-route instantly
Convert live speech into structured actions using NLP and vertical-tuned prompts.
Accurately interpret regional variations and dialects in real time.
Route to bots, humans, or workflows based on customer intent, tone, and urgency.
Handle tasks like bill payments, EMI reminders, KYC steps, and delivery queries—all via voice.
Post-order status requests
Billing & account support
EMI reminders & collections
Field service dispatch
Language-specific onboarding
Complaint resolution via voice
Audit every voice, chat, and email interaction in real time—no manual sampling, no misses.
Our Interaction analytics platform scores every interaction for quality, sentiment, and compliance, helping your team coach faster, catch errors earlier, and stay SLA-aligned at scale.
Key Capabilities:
Auto-flag deviations and non-compliant responses instantly
Link conversation behavior to satisfaction scores for coaching & process fixes
Identify tone shifts, frustration, or potential churn signals in live interactions
Track agent performance, quality trends, and escalation ratios
Armsoft’s Email AI scans, classifies, and responds to high volumes of inbound emails with NLP-driven automation. Route leads, solve issues, and escalate intelligently—without overwhelming your support team.
Common Use Cases:
Detect intent and forward to the right team or CRM workflow
Use contextual templates to send personalized, SLA-aligned responses
Recognize issues and auto-trigger response or escalation flow
Escalate unresolved mails based on category-specific SLAs
Enable secure, natural conversations with voice biometrics and speech recognition built for India.
Armsoft’s voice engine recognizes accents, transcribes multilingual audio, and verifies identity in real time.
Capabilities:
Accurate speech-to-text in 13 Indian languages and regional dialects
Identify customers using unique vocal biometrics—no passwords needed
Understand caller frustration, urgency, or intent for smarter routing
Seamless plug-in to IVR, CRM, and support desk systems
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