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Ensures Elevated CX Across All Channels.

Customer Experience is the new battleground for organizations to position their brand

The significance of the push for digitalization has increased further force in the wake of unpredictable situations, which makes organizations look past conventional client service models. Customer Experience being the biggest differentiator compels, businesses to create & propose self-administered digital solutions which can help them position their brand positively in the market. It’s the dawn of BOT-enabled technology; Voicebots and Chatbots are the game changers in today’s ever-challenging world!

Benefits Of BOT Integration

Enhanced CX, when your BOT ensures the customer is treated in the most desirable way

Uninterrupted service with BOTs serving 24*7, even in the most unpredictable situation

Consistent delivery and removes the perennial contact center issues like attrition, shrinkage, etc.

Cost-effective technology that lets you reduce the manpower cost with an effective mix of Man-Machine

AIR Voice BOT

Meet Vidya

VIDYA is an AI-powered Voice BOT and is capable of handling simple interactions & learn to cater to complex interactions, evolving over a period of time.

AIR voice bot can respond with the most appropriate and detailed solutions, which otherwise would need human intervention.

With Vidya, businesses can leverage intelligent dialogue between customers and themselves, with minimalistic human interaction.

For example, our Collections BOT digitizes the manual collections process which automates outbound collections campaigns, customer service calls, informs, and requests for payments.

Why Vidya ?

India's first conversational BOT for BPO

Built-to-need and can be customized as per business and customers

Multilingual BOT-currently caters in Engligh, Hindi & Tamil

Regional language scope development

Converses in natural human language

Is a fully functional BOT for more than 2 years

Proven track record with leading companies

Actionable and comprehensive real-time, insights, for you to take better and informed decisions

VIDYA'S MONTHLY REPORT CARD

7 M

Calls Connected By Vidya

25 %

of accounts collected by Vidya naturally

2.5 M

Accounts managed by Vidya

40% Reduction In Operational Cost

Vidya is the first interactive voice BOT and is functional for more than 2 years. We have a proven record of reducing the Operational Costs by 40% , with an effective mix of BOT technology and Human Intelligence. We take pride in projecting ourselves as the leaders in BPO BOT solutions. With our customer-centric approach our BOTs, continuously evolve with learning from customer responses, thus enabling an enhanced customer experience

AIR Chat BOT

Why AIR Chat BOT

Chatbots can cut operational costs by up to 30%; businesses plan to spend more on chatbots than on mobile apps. Why? AI-powered Chatbots can efficiently answer most questions and reduce cost with the speediest response time. Be it a lead generation or customer query, AIR Chatbots can be programmed/customized for guided conversations.

AIR Chatbot eliminates complexity and helps you to build the best possible messaging experience for your customers.

We provide robust administrative features and enterprise-grade security to comply with regulatory mandates.

Lets you quickly and simply build incredible chatbots.

Helps you to communicate and engage with your customers across a wide range of different sites, applications, and social media platforms.

Build Your Own -Easy To Use, Intuitive, User-Friendly AIR Chat BOT

Automate your business processes and improve customer support with AIR chatbots | Customized script flow | Clearly identified support and maintenance structure | Clearly identified roadmap for future updates and development | Comes with the ability to be extended, modified and integrated in the future without reliance on a single company or team | Comes with detailed technical and functional specifications

AIR Whatsapp ChatBOT

Whatsapp BOT

Market and position your brand where your customers are. Whatsapp is the new marketplace to engage with your customers, through text, video, images, gifs, voice or a combination of them.

Be There Where Your Customers Are

Why

2B

ACTIVE
USERS

180

COUNTRIES
(USERS)

65B

MESSAGES
EVERYDAY

How AIR Whatsapp ChatBot Makes An Impact For BFSI Sector

AIR Email BOT

Why AIR EMail BOT?

Emails are an important part of our communication. Timely response and apt conversation, strengthen business partnerships and projects your CX value proposition.

Email BOTs from AIR can automate customer Email responses and reduce the time and effort of your customer support agent. AIR Email BOT can interpret customer query, analyze its intent and promptly share the best suitable response.

AIR Email Bot delivers powerful customer relationship management (CRM) capabilities like:

Bug tracking | Ticket generation for customer support and service | Single cloud CRM solution

How Our Email BOT Is Structuring Fast Responses & Reducing Operational Cost

Unlike typical CRM solutions, AIR Email Bot includes powerful Mail management, Service Request Management and Customer management. | AIR Email Bot can also integrate with your existing platform/solution. | AIR Email Bot provides a single view of all contacts, business information & service/complaint requests to all users with extensive reporting and management capabilities.

Ensures Elevated CX Across All Channels.

Customer Experience is the new battleground for organizations to position their brand

Benefits Of BOT Integration